Each year Greater Manchester Police (GMP) deals with over half a million 999 emergency calls, and one million less urgent calls.

Effective communications are vital to GMP,
and our aim is to improve our service to the public by providing an efficient
and effective customer focused service to all our callers.

The Operational Communications Branch has a number of vacancies within Call
Handling, Crime Recording Unit and Customer Enquiry Unit. At this time the
majority of posts require people who are able to work part time or unsocial
hours. Applications will also be considered for candidates who are looking for
full time hours which may become available in the future.

The roles involve allocating and managing live incidents, dealing with
telephone calls from both internal and external customers, receiving reports of
crime, providing reassurance and advice, offering support, and answering 999
calls.

Roles available include Call Handlers, Customer Enquiries Officers and Crime
Recording Officers. Ideally you will have previous experience of working in a
busy customer service environment where communication using the telephone and
being sympathetic towards customers is paramount. Working as part of a team,
you must have the ability to listen and provide sound advice to a wide range of
callers, some of whom may be angry or distressed, remaining professional at all
times.

You will receive comprehensive training, however we are looking for people who
are good listeners, remain calm under pressure, and are reliable, assertive and
enthusiastic. This can be a challenging but rewarding job that really can make
a difference to someone’s life.

Further details about the available roles are attached below.

If you are interested in applying for any of these roles, you are required
to attend an Information Session in the first instance, where you will be
provided with further information about the roles, the recruitment process and
training. To reserve a place at the event please click on the following link: http://www.gmp.police.uk/
and the select the Recruitment tab followed
by Events. Select the event that you prefer and click ‘apply’ and register your
details. Following your attendance at an information session, you will
be sent a link to complete an on-line application form.