Direct Line Inbound Service Sales Consultants (Part Time) – Manchester‏

Job Description

Inbound Service Sales Consultant (Part Time) – Manchester – 12372


25 hours a week; Monday to Thursday 16:30 – 21:15 & Saturday 10.00 – 16.00

£14,770 pro-rata / c£8.11 per hour – plus benefits

What being an Inbound Service Sales Consultant involves
Be the voice of a wide range of market leading insurance brands, including Direct Line and Churchill. Speak to a huge array of customers. And tailor your approach to each. Whatever your background, this is a customer-focused sales and service role with real variety.

The joy of working with so many different brands is that they appeal to a huge variety of different people. Your challenge is to do the same. When it’s appropriate you will offer our products, whether that’s car, home, travel or pet insurance, but you’ll also help customers by amending, transferring and renewing policies. When a call comes through, it could be anyone from any walk of life, and you’ll have to adapt your approach accordingly. You’ll follow scripts in certain areas, but how you walk your customers through the process, get to know them, highlight the benefits and match our products to their needs is largely up to you.

Skills and qualities you’ll need
We want people to draw on their life experience, personality and individual talents. If you have sales experience, so much the better. Whilst we offer training, broadly speaking, we look for:
The ability to communicate persuasively
Sharp thinking and an eye for detail
Helpfulness and a passion for customer service
Drive and enthusiasm for meeting targets
PC literacy
In return, we’ll give you a great team atmosphere, extensive training, excellent benefits and plenty of opportunities for progression.

This role may be offered as Permanent Employment
Part Time Hours.
Shifts 25 hours Monday to Thursday 16.30 to 21.15 and Saturday 10.00 to 16.00. Subject to change with 4 weeks notice.
Your actual working hours will be discussed at interview.
Training will be for a maximum of 7 weeks. Full details of this will be discussed with you once a suitable role becomes available.

Selection Process

Our application process has been designed to make joining us as smooth a transition as possible, it not only provides us with the information we need to decide whether you’re the right person for the job, but also to make sure we’re right for you.

Step 1: Quick online application – During your online application, we’ll be gathering information about you before asking you to complete some quick online tests. Firstly, a questionnaire to consider how you fit with our organisational behaviours and values, followed by an aptitude test to assess your accuracy skills.
Your Online Application will take less than 30 minutes. You can save your application and come back to it if you don’t have time but please make sure you complete your application within 14 days.

Step 2: Telephone interview – The telephone interview is just a short 15 minute conversation with a member of our resourcing team, for them to get a feel for why you’ve applied for the role and the skills you have to do it well.

Step 3: ‘Experience insurance’ assessment – This is a chance for you to come in for a face-to-face meeting to find out more about Direct Line Group and the role you have applied for, as well seeing the office you’ve applied to work in. This stage involves a formal interview with a manager from the business area, and a short role play exercise.

Career benefits and rewards

It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We’ve made sure your annual holiday entitlement is attractive too – and what’s more, we let you choose the rewards that suit your lifestyle.

That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including:
Pension funding of 9% of your base salary – you can choose to contribute less or more than this
Income protection
Life assurance
Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies
We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people

Where can I find out more?

You can find out more by e-mailing

If you consider yourself to have a disability that requires an adjustment to help facilitate your application, interview or the joining process please contact our Candidate Services Team on 08000 510 022.

Who we are

Direct Line Group is a new organisation, with a clear vision: to be Britain’s best retail general insurer. We have market leading positions in the UK in personal lines motor and home insurance. We’re home to some of the nation’s best-loved brands, including Direct Line, Churchill, Privilege, Green Flag, TRACKER and NIG.

Job: Customer Service

Primary Location: Manchester

Full-Time or Part-Time: Part-time

Posting Date: 12-Jul-2013, 14:33:22