Customer Sales Advisors- Inbound

The UK`s largest independent multi-channel Home Shopping retailer is seeking Customer Enquiry Advisors to join the team in Manchester City Centre.  They have been established for over 150 years, have a turnover of £690 million, operate over 25 catalogues and serve 5 million customers. This company has a strong ethos of developing their staff and as a result 100% of their Coaches and 57% of Team Managers have been developed / promoted from within. Starting salary £13,785pa increasing to £15,596pa (dependant on shift allowance) after 3 months service + bonus.

As a Customer Sales Advisor you will:
- Handle inbound calls from customers, assist them with any queries they may have regarding products, services and their accounts.
- Pursue order building opportunities to add value and provide a genuine benefit to the customer.
- Resolve complaints efficiently and courteously, and offering a comprehensive, premium level of service on each and every call.
- Answer inbound calls from customers and endeavouring to promote first call resolution.
- Use effective listening and communication skills to assist in the resolution of the query or complaint.
- Identify sales opportunities through service, in order to maximise revenue.
- Utilise and incorporate the Infinity software to maximise sales and revenue at every opportunity.
- Ensure that every customer experience is a positive one by delivering excellent customer service.
- Liaise with other departments such as Helpdesk, Claims where necessary to ensure first call resolution.
- Work with your colleagues to ensure that all individual, team and departmental goals are consistently achieved.
- Deliver excellent customer service.
- Maintain Quality standards and observe DPA regulations.
- Maintain quality, call handling and sales levels within set departmental targets.

The ideal Customer Sales Advisor will hold the following skills and experiences:
- Previous experience within a Customer Service, Sales, Inbound or Account Management role.
- Ability to meet and exceed targets and achieve KPI`s.
- Previous contact centre experience is desirable however not essential as full training will be provided.

Full time shifts available:
Flexible shifts start time between 10.00am – 12.00pm weekdays and 8am-10am weekends, working 5 days out of 7
Training times
Monday- Friday 12-8pm for 4 weeks
Training commences
Monday 28th May 2012

The first stage of the application process is to apply online.

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